FAQ - Products provided by Kinder Dreams

We have tried to collect and answer here the most commonly asked questions with regards to the product provided by Kinder Dreams. We will amend and update same frequently.

Q: What’s your return policy?
A: Don’t think your order is right for you? Don’t sweat it! We want you to be satisfied and feel assured!

KINDER DREAMS offers free and easy returns within 30 days after delivery!

You can choose one of the following return options:
1. A full refund to your original payment mode or Wallet Credits
2. Exchange your item
3. Replacement for a wrong or defective item sent

Please note that a return is only valid if the following conditions are met:
– Within 30 days of receipt
– Original condition and Tags intact
– Original packaging
– Invoice available
Q: What happens when I receive a faulty product?
A: Please email us at enquiry@kinder-dreams.net
We will arrange to collect the product(s) from you and provide the option of:
1) An exchange for either the same item or a different item
2) A refund
3) Credit back into your account