Shipping policy
We have tried to collect and answer here the most commonly asked questions with regards to product shipment & delivery from Kinder Dreams.
Q: What are your shipping & delivery costs?
A: Please find here with our up-to-date shipping costs:
Local Singapore Delivery:
- Standard Delivery (2-4 working days): SG$2.99
- Express Delivery (1-2 working days): SG$6
- Same Working Day Delivery (Orders placed before 2pm, orders placed during non-working days or after 2pm on a working day will be processed on the next working day): SG$25
- Standard Delivery is free for order(s) above SG$60
- Express Delivery is free for order(s) above SG$100
All estimated delivery timeframes are calculated in working days only (Monday to Friday), excluding public holidays.
Orders placed on weekends, public holidays, or after 2:00pm on a working day
will be processed on the next working day. In these case, express/same day delivery timeframes commence from the next working day.
Malaysia (East) Delivery:
Standard Delivery: Starting from SG$20
Express Delivery: Please contact us prior to our order to confirm charges
Heavy Goods Standard: Please contact us prior to our order to confirm charges
International Delivery
For international orders, please email us to get a quote before placing orders. We give the most reasonable shipping rates with no profit in mind. Shipping for international orders is done once payment is cleared.
Should you require more assistance, please feel free to reach out to us at +65 9101 3349 or email us at enquiry@kinder-dreams.net
Q: Do I need to pay to have my order redelivered after a failed delivery?
A: Missed a delivery attempt from us? Don’t worry, we’ll make an additional delivery attempt to deliver your order at no cost (local delivery only)!
If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call.
A re-delivery will be attempted on the next consecutive working day.